Direct Debit Instructions can now be set up online. We value your privacy and security so all interactions with Manchester City Council use 128-bit encryption to protect your personal details when they are transmitted over the Internet. In addition some services require you to obtain a PIN number from the Council before you use them for the first time, for instance to access your Council Tax account online. All the normal Direct Debit safeguards and guarantees apply when you set up an instruction online. No changes in the amount, date or frequency of a payment can be made without notifying you at least 10 working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your Bank or Building Society. You have the right to cancel a Direct Debit Instruction at any time simply by writing to your Bank or Building Society, and sending a copy of the letter to us. In order to pay by Direct Debit on-line you need to confirm the following: I am the named bank/building society account holder of the account to be debited. No other signature apart from my own is required to authorise the setting up of Direct Debits on this account. If you cannot confirm this you can still set up a Direct Debit Instruction, however you will need to print out the instruction or have one sent to you in the post. Link to PDF version of Direct Debit Instruction   (Opens in a new window)   or Send Email request for a form to be posted

Email your Account and Claim Tracker enquiries to enquiries.ecitizen@manchester.gov.uk

Email any Council Tax account enquiries to ctax.enquiries@manchester.gov.uk

Email any Housing Benefit claim and/or Council Tax Benefit claim enquiries to benefit.enquiries@manchester.gov.uk